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How
does the Blizzard Downloader work?
The Blizzard Downloader allows users to download
large files using a peer-to-peer protocol.
Each person downloading the file will offer a
portion of their upload bandwidth to allow other
users to download the same file. By using the
upload bandwidth only, the individual user will
not see a decrease in their download speed - in
fact, the more users there are downloading the
file, the faster everyone's individual download
speed will be.
The Blizzard Downloader is only active when you
are downloading files, and only accesses files
associated with the data that you are
downloading. Blizzard will not access or upload
any other files, or obtain any personal
information about you as a result of this
activity.
Why isn't Blizzard supplying its own bandwidth
to distribute patches and other content?
As in the past, Blizzard provides a large amount
of its own bandwidth for distributing content.
Peer-to-peer bandwidth is added on top of that
to make the download faster for everyone.
Why isn't Blizzard buying more bandwidth to
distribute content by itself?
Due to the incredible popularity of our games,
buying enough bandwidth to deliver large amounts
of content to our users as fast as they can
download it is simply not an option. It is not
feasible to get that amount of bandwidth at our
datacenters. Peer-to-peer transfer of files
scales much better when distributing large
amounts of data to a large population of users
in a timely manner.
What if I can't or don't want to use a peer to
peer download
If you would like to use the built-in alternate
download method, you can un-check the box for
peer-to-peer downloading. This will reduce the
potential download speed, since it is not as
fast as peer-to-peer, but will draw the patch
file directly from Blizzard's servers.
What files are being shared by the Blizzard
Downloader?
The only files that are shared are the ones that
the downloader is currently downloading. The
downloader does not allow other peers to access
arbitrary files on your computer. Files are only
shared while the downloader is running.
Can I resume an incomplete download with the
Blizzard Downloader?
Yes, when restarting the downloader, you can
resume your existing download if you save to the
same location.
Why would I want to use the Blizzard Downloader?
If you have ever downloaded a file from the
internet, you know it can be time consuming and
is often limited by the host's available
bandwidth. By using the Blizzard Downloader, the
user is not limited by any one host's
capabilities - instead, the files are
distributed across a wide range of users,
allowing for a quicker download for everyone. By
using the upload capabilities of each
downloader, the overall file distribution is
much more efficient for everyone.
Another benefit of using the Blizzard Downloader
is that unlike a standard website download, it
checks each segment of the file download to make
sure that its size is correct. This built-in
error checking can prevent download corruptions
commonly associated with standard FTP downloads.
Can I receive corrupt data from other people
downloading?
Every piece of data received from other users is
verified before being written to the disk, so it
is impossible for you to accept bad data from
other users.
I have played other online games, and they all
offer a direct download for patches. Why does
this game require use of the Blizzard
Downloader?
Due to the size of our updates, the Blizzard
Downloader is the fastest way to distribute
patches and content to our users. If we did not
use the Downloader, users would experience long
wait queues and/or slower download rates. The
Blizzard Downloader distributes patches faster
than the method used in all of our previous
games.
The 'Estimated Download Time' is displaying
"Calculating"! How long is the download going to
take?
The 'Estimated Download Time' field will not be
displayed until you have connected to an optimal
number of peers and your connection speed has
reached optimum levels. This is to prevent
inaccurate estimates from causing confusion.
When the Downloader switches peers, this may
revert to "Calculating" but it should eventually
return to a normal estimate.
I'm constantly displaying a "connecting to
peers" message.
If you are using a firewall, you will need to
ensure that ports 6112, 3724, and 6881 through
6999 are open in order for the Blizzard
Downloader to connect correctly. If you are
using a router, you may also need to set up port
forwarding for these ports. You may need to
refer to your firewall/router's documentation
for instructions on opening ports and setting up
port forwarding. For more information regarding
this error, please check out our Blizzard
Downloader Fails to Connect to Tracker or Peers
page, found at this link:
For detailed assistance with configuring common
routers for the Blizzard Downloader, please
visit this page:
I'm getting a slow download speed, what can I do
to improve it?
If you are using a firewall or router, be sure
that port 6112, 3724, and 6881 through 6999 are
open and forwarded to your computer and only
your computer. You may need to refer to your
firewall/router's documentation for instructions
on opening ports and setting up port forwarding.
Also, make sure that no other programs that use
bandwidth are running while attempting to use
the Blizzard Downloader. Please consult our Slow
Download Speeds page for more information:
For more assistance with setting up your router
or firewall, or for other assistance with the
Blizzard Downloader, please see this page:
I go to college and my network administrator
blocked the ports required by the Blizzard
Downloader. What can I do?
After a few minutes, the downloader will adjust
to users behind network firewalls and begin to
download the file through an alternative
transfer method. This method will be slower than
if the ports were open.
I am a network administrator for a campus or
company. We would like to offer our users the
ability to operate the Blizzard Downloader. How
do we obtain the necessary information?
If you are an administrator for a network,
please contact us directly at for configuration
information on how to allow access to the
Blizzard Downloader. General networking
assistance for the Blizzard Download can also be
found online at this page:
The downloader is crashing/freezing or giving me
an error message. What do I do?
Many customers report that issues such as these
can be remedied by updating their network card
drivers. Please take a look at our Blizzard
Downloader support page for the more common
errors and their solutions:
We have a Technical Support Forum available
online for users who are having unusual errors
while using the Blizzard Downloader. We strongly
recommend that you post as much information as
possible about the problem there, so that our
support team can investigate your error and help
resolve the issue as quickly as possible. World
of Warcraft Technical Support Forum: .
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